Account Status and Assets

Please read this document carefully. By using VOGPLAY services, you are considered to have understood the applicable terms.

These VOGPLAY Account Status and Asset Terms explain the status of User accounts, restrictions that may be applied to an account, and the treatment of balances, VOGPLAY Credit, VOGPLAY Star, vouchers, rewards, and other benefits available through VOGPLAY.

This document forms part of the Terms and Conditions.

Any consumer rights that cannot be excluded or limited under applicable laws and regulations remain in effect even if they are not expressly stated in this document.

1. Service Provider

VOGPLAY is operated by:

PT. Codeweb Kreatif Indonesia Jl. Linggapura Barat No. 03, RT/RW 001/001, Tonjong, Brebes, Central Java 52271, Indonesia

In this document, PT. Codeweb Kreatif Indonesia is referred to as “VOGPLAY”, “we”, “us”, or the “Company”.

2. Scope

These Terms apply to accounts created or used on the VOGPLAY Platform and to any assets, value, points, credits, vouchers, rewards, or other benefits recorded in or provided through those accounts.

Specific terms for a program, promotion, voucher, reward, or particular type of asset may apply in addition to this document.

If there is any inconsistency between these Terms and the specific terms of a particular program, the specific terms will apply to the extent permitted by applicable law.

3. Definitions

For the purposes of these Terms:

Account means a User account created to access VOGPLAY features or services.
User means an individual or party who creates, owns, or uses a VOGPLAY Account.
Account Status means the operational condition of an Account that determines the User's level of access to the Platform and VOGPLAY services.
Balance means value recorded in an Account where VOGPLAY provides a balance feature and its use is permitted under the applicable terms.
VOGPLAY Credit means digital credit that may be used within VOGPLAY services subject to its source, function, restrictions, and applicable terms.
VOGPLAY Star means points or reward units that may be granted to Users through transactions, loyalty programs, promotions, or other activities determined by VOGPLAY.
VOGPLAY Assets is a general term referring to Balance, VOGPLAY Credit, VOGPLAY Star, vouchers, cashback, rewards, bonuses, promotional credit, or other digital benefits associated with an Account.
Partner means a publisher, distributor, payment provider, financial institution, technology provider, or other party involved in providing VOGPLAY services.

4. Account Status

A VOGPLAY Account may have one of the following statuses:

Inactive;
Active;
Suspended; or
Blocked.

Account Status may change based on activation, verification, security considerations, transaction activity, compliance with the Terms and Conditions, Partner requests, legal obligations, or the outcome of an internal review.

A change in Account Status may affect access to certain features without necessarily deleting data, transactions, or VOGPLAY Assets that have been validly recorded.

5. Inactive Status

An Inactive Account is an Account that has been created but cannot yet be used in full.

This status may apply where:

the email address has not been verified;
the account activation process has not been completed;
required information has not been provided;
required security verification has not been completed; or
another condition prevents the Account from satisfying the requirements for Active status.

While an Account is Inactive, we may restrict:

new transactions;
use of Balance;
use of VOGPLAY Credit;
use or redemption of VOGPLAY Star;
claiming vouchers or rewards;
access to certain promotions; or
other features that require an Active Account.

VOGPLAY Assets that have been validly recorded do not automatically disappear solely because the Account is Inactive.

Any applicable expiration, cancellation, adjustment, or usage terms continue to apply according to the relevant type of asset.

6. Active Status

An Active Account is an Account that has satisfied the basic usage requirements and may generally access VOGPLAY services according to the features available.

An Active Account may have access to:

purchases of Digital Products;
available payment methods;
use of Balance or VOGPLAY Credit;
earning or using VOGPLAY Star;
vouchers and promotions;
loyalty programs;
Order history;
Account settings; and
other features provided by VOGPLAY.

Active status does not guarantee that every product, feature, payment method, promotion, or service will always be available.

We may apply restrictions based on region, product type, transaction risk, security conditions, Partner requirements, or applicable laws and regulations.

7. Suspended Status

A Suspended Account is an Account for which access to some or all functions has been temporarily restricted.

Suspension may be applied where there are reasonable grounds for further review, including:

unusual login activity;
unusual transaction activity;
suspected Account takeover;
suspected unauthorized payment;
suspected promotion abuse;
suspected violation of the Terms and Conditions;
chargebacks or payment disputes;
transactions requiring additional review;
requirements for additional identity or Account ownership verification;
indications of system or security issues;
requests from Partners; or
obligations under applicable law.

Suspension does not necessarily mean that the User has been found to have committed a violation.

Suspension may be used as a temporary protective measure while a review is being conducted.

8. Restrictions During Suspension

While an Account is Suspended, we may temporarily restrict:

Account login;
new transactions;
use of Balance;
use of VOGPLAY Credit;
use or redemption of VOGPLAY Star;
use of vouchers;
claiming rewards;
changes to certain Account information;
refund, transfer, or asset movement functions where available; or
other features considered necessary for security or review purposes.

VOGPLAY Assets will generally remain recorded during the suspension period unless there are legitimate grounds to correct, cancel, freeze, or otherwise adjust them.

9. Restoration of a Suspended Account

To restore an Account, we may ask the User to:

verify an email address or phone number;
change the Account password;
confirm login activity;
confirm transactions;
provide information relating to a payment method;
complete identity verification where reasonably necessary; or
provide additional information relevant to the review.

After the review is completed, we may:

restore the Account to Active status;
maintain certain restrictions;
cancel or adjust certain transactions;
adjust VOGPLAY Assets originating from unauthorized or invalid transactions; or
change the Account Status to Blocked where sufficient grounds exist.

10. Blocked Status

A Blocked Account is an Account for which access to some or all VOGPLAY services has been terminated or substantially restricted.

Blocking may be temporary or permanent depending on the circumstances, level of risk, nature of the violation, and applicable terms.

An Account may be blocked where there are reasonable grounds relating to:

fraud or fraudulent activity;
use of an unauthorized payment method;
transaction manipulation;
abusive chargebacks or payment disputes;
exploitation of bugs, system vulnerabilities, or pricing errors;
abuse of vouchers, cashback, referrals, rewards, or promotions;
use of multiple Accounts to circumvent program restrictions;
conduct that compromises Platform security;
conduct that causes harm to other Users, VOGPLAY, or Partners;
use of services for unlawful activities;
materially false information;
serious or repeated violations of the Terms and Conditions; or
obligations imposed by law or requests from competent authorities.

11. Effect of Blocked Status on Access

While an Account is Blocked, we may restrict or terminate:

access to the Account;
new transactions;
use of Balance;
use of VOGPLAY Credit;
use of VOGPLAY Star;
use of vouchers or rewards;
access to promotional programs;
changes to Account information;
asset transfer or withdrawal functions, where available; and
other service features.

Blocking an Account does not by itself mean that assets legitimately originating from the User's funds become the property of VOGPLAY.

The treatment of assets will depend on their source, nature, transaction status, applicable terms, and applicable laws and regulations.

12. Balance

Where the Balance feature is available, Balance may originate from:

funds added through supported methods;
Refunds;
transaction adjustments;
compensation;
specific programs; or
other sources officially made available by VOGPLAY.

Balance originating from User funds may be treated differently from bonuses, promotional credit, cashback, or rewards.

We may temporarily restrict the use of Balance where there is:

a transaction dispute;
a chargeback;
a fraud investigation;
an unauthorized transaction;
a recording or accounting error;
a legal obligation; or
another security risk.

We will not remove Balance legitimately originating from User funds solely because the Account is Suspended.

Where an Account is Blocked, the settlement or treatment of Balance will be determined based on the source of funds, transaction status, ongoing disputes, payment provider requirements, and applicable law.

13. VOGPLAY Credit

VOGPLAY Credit is digital credit that may be used on the Platform in accordance with the applicable terms.

VOGPLAY Credit may originate from:

purchased or added credit;
Refunds;
cashback;
compensation;
bonuses;
promotions;
rewards; or
other programs provided by VOGPLAY.

The characteristics of VOGPLAY Credit may differ depending on its source.

We may determine:

which products may be purchased using VOGPLAY Credit;
expiration periods;
minimum or maximum usage amounts;
transaction usage limits;
whether Credit can be combined with other promotions;
Refund conditions; or
other restrictions.

Unless otherwise expressly stated, VOGPLAY Credit may not be:

sold or traded;
transferred to another User;
exchanged for cash;
withdrawn to a bank account or digital wallet; or
used outside the VOGPLAY Platform.

VOGPLAY Credit originating from promotions, bonuses, cashback, compensation, or rewards may have different expiration periods and terms from Credit originating from User funds.

14. VOGPLAY Star

VOGPLAY Star is a point or reward unit that may be granted to Users through:

eligible transactions;
loyalty programs;
promotions;
events;
referrals;
specific achievements; or
other activities determined by VOGPLAY.

VOGPLAY Star is not money and does not constitute cash balance or a payment instrument unless expressly stated otherwise by VOGPLAY and permitted by applicable law.

Unless otherwise stated, VOGPLAY Star:

has no cash value;
cannot be redeemed for cash;
cannot be withdrawn to a bank account;
cannot be sold or traded;
cannot be transferred; and
may only be used through mechanisms provided by VOGPLAY.

VOGPLAY Star may be subject to an expiration period.

Stars that have passed their applicable expiration date may expire and become unavailable for further use in accordance with the relevant program terms.

15. Vouchers, Rewards, Cashback, and Promotional Benefits

Vouchers, cashback, rewards, bonuses, promotional credit, and other promotional benefits may be subject to:

expiration periods;
minimum transaction requirements;
maximum benefit limits;
specific categories or products;
specific payment methods;
geographic restrictions;
usage limits per Account;
transfer restrictions;
restrictions on combining multiple promotions; or
other program-specific requirements.

Promotional benefits generally cannot be exchanged for cash unless expressly stated otherwise.

We may cancel promotional benefits obtained through system errors, manipulation, fraud, or program abuse.

16. Effect of Suspension on VOGPLAY Assets

When an Account is Suspended, VOGPLAY Assets will generally remain recorded.

However, their use may be temporarily restricted while a review is in progress.

If the review is completed and the Account is restored to Active status, legitimate assets may once again be used in accordance with their applicable terms.

Suspension does not automatically pause the expiration period of a voucher, reward, VOGPLAY Star, or other asset unless we expressly state otherwise or the relevant program terms provide otherwise.

17. Effect of Blocking on VOGPLAY Assets

When determining the treatment of assets associated with a Blocked Account, we will consider the source and nature of those assets.

For assets legitimately originating from User funds, settlement will be handled in accordance with applicable terms, except where there is:

an unauthorized transaction;
a chargeback;
a payment dispute;
an outstanding payment obligation;
fraud;
a legally required freeze; or
another lawful basis for withholding or adjusting the asset.

For assets originating from promotions, bonuses, promotional cashback, referrals, rewards, VOGPLAY Star, vouchers, or promotional credit, we may cancel or remove those assets if they were obtained through:

violations of program terms;
manipulation;
abuse;
fraud; or
other activities that violate the Terms and Conditions.

18. Asset Adjustments

We may correct VOGPLAY Assets where there is:

a recording error;
a technical error;
duplicated rewards;
duplicated Refunds;
excessive cashback;
VOGPLAY Star granted incorrectly;
a cancelled transaction;
a chargeback;
a reversed payment;
an unauthorized transaction;
promotion abuse; or
an integration error involving a Partner.

Adjustments will be limited to what is reasonably necessary to correct the value or benefit that should have been recorded.

If an error causes a User's legitimate asset balance to be recorded lower than it should have been, we may also make a correction to restore the appropriate value.

19. Assets Obtained Through Unauthorized Transactions or Abuse

VOGPLAY Assets obtained through:

fraud;
unauthorized payments;
improper chargebacks;
transaction manipulation;
bug exploitation;
promotion abuse;
use of multiple Accounts to circumvent program limits; or
other activities that violate applicable law or the Terms and Conditions,

may be frozen, cancelled, corrected, or removed.

We may also cancel other benefits directly resulting from such activity.

20. Asset Expiration

Certain assets may be subject to an expiration period, including:

VOGPLAY Star;
vouchers;
promotional credit;
cashback;
bonuses;
rewards; or
other program benefits.

Expiration information may be displayed on the Account page, promotional page, relevant program terms, or elsewhere on the Platform.

Assets that have passed their expiration date may expire and become unavailable for further use.

21. Transactions in Progress

A change in Account Status does not necessarily cancel an Order that has already been created.

A paid Order may continue to be processed where:

payment was legitimately received;
there are no indications of fraud;
the Digital Product can still be fulfilled;
there is no payment dispute; and
there are no applicable security or legal restrictions.

We may hold, cancel, or issue a Refund for a transaction where necessary based on the outcome of a review, our ability to fulfill the Order, Partner requirements, or applicable law.

22. Account Security Protection

We may change an Account Status to Suspended without prior notice where such action is reasonably necessary to protect:

the User's Account;
the User's funds or assets;
the Platform;
payment systems;
Partners; or
other Users.

Such action may be taken to prevent:

Account takeover;
unauthorized transactions;
Balance theft;
misuse of VOGPLAY Credit;
misuse of VOGPLAY Star; or
other high-risk activities.

23. Account Status Notifications

Where reasonably possible, we may notify Users about changes to Account Status through:

email;
notifications on the Platform;
the Account page;
the help center; or
other available communication channels.

In certain circumstances, we may limit the information provided regarding the reason for a change in Account Status where that information relates to:

security systems;
fraud prevention;
an investigation;
confidential Partner information; or
legal obligations.

24. Objections and Review

Users who believe that their Account has been incorrectly restricted may contact our official support channels to request a review.

We may request additional information reasonably necessary to:

establish ownership of the Account;
confirm transactions;
verify identity;
confirm a payment method;
resolve a dispute; or
ensure Account security.

A request for review does not automatically guarantee that an Account will be restored.

We will consider available information, evidence, system records, information from Partners, and applicable legal requirements.

25. Account Deletion

Before requesting deletion of an Account, Users are encouraged to ensure that:

there are no Orders still in progress;
there are no pending Refunds;
there are no ongoing payment disputes;
any usable assets have been appropriately resolved; and
there are no outstanding obligations.

Account deletion may result in permanent loss of access to:

VOGPLAY Star;
vouchers;
rewards;
promotional credit;
bonuses;
history or certain benefits,

to the extent permitted by applicable law and the relevant terms.

The treatment of assets originating from User funds will be determined according to the nature of those assets and applicable laws and regulations.

26. Changes to These Terms

We may update these Terms to reflect changes to our services, Account Status system, asset features, loyalty programs, security systems, Partner requirements, or applicable laws and regulations.

The version number, effective date, and last updated date are stated at the beginning of this document.

Material changes will be communicated through the Platform or another reasonable communication channel.

27. Governing Legal Framework

These Terms are prepared with reference to applicable Indonesian laws and regulations, including:

Law Number 8 of 1999 on Consumer Protection;
Government Regulation Number 80 of 2019 on Trading Through Electronic Systems;
Government Regulation Number 71 of 2019 on the Operation of Electronic Systems and Transactions; and
other applicable regulations relating to electronic transactions, consumer protection, payments, data, and digital services.

If any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail.

28. Contact Us

For questions, objections, or review requests relating to Account Status or VOGPLAY Assets, please contact:

PT. Codeweb Kreatif Indonesia Jl. Linggapura Barat No. 03, RT/RW 001/001, Tonjong, Brebes, Central Java 52271
Email: [email protected]
Phone/WhatsApp: +62 813-9000-7520