VOGPLAY Terms and Conditions

These Terms and Conditions govern access to and use of the website, applications, features, products, and services provided under the VOGPLAY brandcite: 1. By creating an account, accessing the platform, or making a transaction, you acknowledge that you have read, understood, and agreed to these Terms and Conditionscite: 1.

If you do not agree to any part of these Terms and Conditions, please refrain from using VOGPLAY servicescite: 1.

1. Provider identity

VOGPLAY is operated by:

PT. Codeweb Kreatif Indonesia
Jl. Linggapura Barat No. 03, RT/RW 001/001, Tonjong, Brebes, Central Java 52271

In this document, PT. Codeweb Kreatif Indonesia is referred to as “VOGPLAY”, “We”, or “Company”.

2. Definitions

In these Terms and Conditions:

1. Platform means the website, application, pages, features, and electronic systems operated by VOGPLAY.
2. User or You means any person who accesses or uses the Platform.
3. Account means a registered account used by a User to access certain features.
4. Digital Product means vouchers, digital codes, game credits, top-ups, subscriptions, or other non-physical products and services available through the Platform.
5. Order means a purchase request for a Digital Product submitted through the Platform.
6. Partner means publishers, distributors, product providers, payment providers, infrastructure providers, or other third parties collaborating with VOGPLAY.
7. Destination Data means information required to deliver Digital Products, such as game user IDs, customer IDs, servers, phone numbers, email addresses, or other product-specific information.

3. Scope of services

VOGPLAY provides the means to discover, select, pay for, and receive Digital Products. Product availability, regions of use, denominations, payment methods, pricing, promotions, and processing times may vary by product and are subject to change at any time.

Certain products are provided or processed by Partners. In such cases, Order fulfillment may depend on the systems, inventory, policies, and service availability of those Partners.

We may add, modify, limit, suspend, or discontinue certain parts of the services based on operational needs, security, legal compliance, or other reasonable circumstances.

4. User eligibility

To use VOGPLAY services, you must:

1. possess the legal capacity to enter into binding agreements;
2. be at least 18 years of age or have obtained the consent of a parent or legal guardian;
3. provide true, accurate, complete, and up-to-date information;
4. use the services for lawful purposes; and
5. comply with these Terms and Conditions and applicable laws and regulations.

Parents or legal guardians are responsible for the use of the services by minors under their supervision, including transactions made with consent or using payment methods belonging to the parent or guardian.

5. Account and security

Certain features may be used without an Account, while others require registration.

If you create an Account, you are responsible for:

• maintaining the confidentiality of your password, verification codes, and authentication details;
• ensuring Account information remains accurate;
• not sharing or transferring your Account to third parties;
• notifying Us immediately of any suspected unauthorized access; and
• all activities performed through your Account, unless proven to result from unauthorized use beyond your control.

We may request additional verification, restrict access, or secure your Account if there are indications of fraud, abuse, security breaches, or suspicious activity.

6. Product information

We strive to accurately display product names, denominations, prices, regions, instructions, validity periods, requirements, and other relevant information.

Before confirming payment, you are required to verify:

• Digital Product name and type;
• product denomination or value;
• supported region, platform, or account details;
• Destination Data;
• prices, discounts, and payment processing fees;
• payment method and payment deadlines; and
• specific conditions displayed on the product page.

Images, logos, and illustrations may be used for visual reference. All rights to trademarks and materials belonging to publishers or third parties remain with their respective owners.

7. Order placement

By placing an Order, you represent that all information provided is accurate and that you are authorized to use the selected payment method.

An Order is not deemed fully accepted until:

1. the VOGPLAY system generates an Order number or confirmation;
2. payment is successfully confirmed (where payment is required); and
3. the Order passes any necessary automated or manual reviews.

We reserve the right to decline or cancel an Order prior to successful product delivery if:

• the product is unavailable;
• there is a manifest error in product pricing or information;
• payment fails or cannot be verified;
• the Order indicates illegal activity, fraudulent intent, or promotional abuse;
• Destination Data is invalid or unprocessable; or
• technical disruptions or restrictions occur on the Partner's side.

If payment has been received but an Order cannot be fulfilled, We will handle the matter in accordance with the Cancellations and refunds section.

8. Pricing, fees, and payments

Applicable prices are those displayed at the time you confirm your Order. Transaction summaries may include product prices, discounts, service fees, administrative charges, payment method fees, and applicable taxes.

Payments are processed through methods available on the Platform and may involve third-party payment providers. Using specific payment methods may also subject you to the terms of those providers.

You must complete payment before the displayed deadline. Orders may automatically expire or be canceled if payments are delayed, incomplete, or unverified.

VOGPLAY will never ask for your passwords, PINs, OTP codes, or confidential payment instrument details via personal communication channels. Never share such information with anyone.

9. Digital Product delivery

Digital Products may be delivered via the Platform, email, phone number, direct credit to the target account, or other methods displayed on the product page.

Displayed delivery times are estimates unless explicitly stated as a guarantee. Processing may take longer due to transaction verification, system queues, network disruptions, maintenance, or Partner constraints.

You are responsible for ensuring Destination Data is correct before confirming an Order. Digital Products that have been successfully delivered, activated, redeemed, or used on the Destination Data you provided generally cannot be transferred.

Do not share Digital Product codes with unauthorized parties. Risks arising from voluntarily providing codes to third parties are the sole responsibility of the User, unless otherwise provided by law.

10. Cancellations and refunds

Due to the nature of Digital Products, which can be delivered, activated, or redeemed immediately, successfully processed Orders generally cannot be canceled or refunded solely due to a change of mind, incorrect product selection, or incorrect Destination Data provided by the User.

You may submit a request for investigation if:

• payment was successful, but the product was not received;
• digital codes are verified as invalid prior to usage;
• verified duplicate transactions occurred;
• delivered products do not match the Order details; or
• a refund is mandated by applicable laws and regulations.

Each request will be reviewed based on VOGPLAY system logs, payment provider records, and Partner verification results. We may request your Order number, proof of payment, screenshots, Destination Data, or other supporting evidence.

If approved, resolution may be provided in the form of:

1. re-processing or correcting the Digital Product delivery;
2. replacement with an equivalent product upon your consent;
3. balance or store credit, if such features are available and consented to; or
4. a refund through available methods.

Timelines for receiving refunds may be affected by payment providers or financial institutions. These terms do not prejudice mandatory consumer rights under applicable law.

11. Promotions, vouchers, and discounts

Promotions may have specific validity periods, quotas, product applicability, regions, payment methods, and conditions. Unless stated otherwise:

• promotions cannot be cashed out;
• a promotion may be limited to one User, Account, device, payment method, or household;
• promotions cannot be combined;
• canceled or refunded transactions may cause promotional benefits to be revoked; and
• promotional abuse may result in Order cancellation or Account restrictions.

In the event of a conflict between these Terms and Conditions and specific promotional rules, the specific promotional rules will apply for that promotion to the extent they comply with the law.

12. Prohibited uses

You are prohibited from:

1. using the Platform for illegal activities, fraud, money laundering, or infringing third-party rights;
2. using unauthorized payment instruments;
3. manipulating Orders, prices, promotions, vouchers, balances, or security mechanisms;
4. attempting unauthorized access to systems, probing vulnerabilities without authorization, or disrupting services;
5. using bots, scrapers, automation, or methods that overload systems without prior consent;
6. reselling Digital Products where prohibited by publishers, Partners, or applicable law;
7. providing false information or impersonating any person or entity;
8. uploading malicious code or taking actions that compromise security; or
9. using the services in a manner harmful to VOGPLAY, Partners, or other Users.

13. Suspension and termination of access

We may restrict, suspend, or terminate access to your Account or services where reasonably necessary to:

• protect system security and User safety;
• investigate suspected fraud or policy violations;
• comply with lawful requests from authorities;
• prevent further financial loss;
• handle outstanding payment obligations; or
• enforce these Terms and Conditions.

Where feasible and provided it does not compromise investigations or legal compliance, We will inform you of such actions and the process for submitting clarification.

14. Intellectual property rights

The Platform, design, software, text, graphics, databases, VOGPLAY trademarks, and original materials created by VOGPLAY are protected under intellectual property laws.

You receive a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for personal purposes in accordance with these Terms and Conditions.

You may not copy, modify, distribute, sell, license, reverse engineer, or exploit any portion of the Platform without explicit written permission, except as permitted by law.

15. Third-party services and content

The Platform may display or link to third-party services, products, websites, or content. VOGPLAY does not control all third-party services and is not responsible for third-party actions outside Our reasonable control.

However, We fulfill all statutory responsibilities regarding transactions completed through VOGPLAY and will assist in forwarding or coordinating customer inquiries with Partners when required.

16. Service availability and maintenance

We endeavor to maintain Platform availability and security, but do not guarantee that services will always be uninterrupted, error-free, delayed-free, or free from security vulnerabilities.

We may perform scheduled or emergency maintenance. Where possible, details regarding disruptions with significant impact will be communicated via the Platform or official VOGPLAY channels.

17. Limitation of liability

To the maximum extent permitted by applicable law:

• VOGPLAY is liable for direct damages proven to result from Our fault or negligence up to the limits prescribed by law;
• VOGPLAY is not liable for losses arising from incorrect User inputs, improper use of Digital Products, Account access compromises due to User negligence, or third-party actions beyond Our reasonable control;
• VOGPLAY is not liable for indirect, consequential, special damages, lost profits, lost opportunities, or lost data, unless such liability cannot be excluded by law; and
• nothing in these terms limits statutory consumer rights or liabilities that cannot be limited by law.

18. Force majeure

VOGPLAY shall not be held in breach of its obligations if delays or performance failures result from events beyond Our reasonable control, including natural disasters, fires, acts of war, riots, epidemics, power/telecommunication outages, large-scale cyberattacks, governmental actions, infrastructure provider failures, or payment network disruptions.

We will take reasonable steps to mitigate the impact and resume operations as soon as conditions permit.

19. Personal data

The processing of personal data in connection with your use of the Platform is detailed in our Privacy Policy. The Privacy Policy forms an integral part of these Terms and Conditions.

20. Amendments to terms

We may update these Terms and Conditions to adapt to service improvements, operational practices, security updates, or changes in legal regulations.

The update date will be noted at the top of the document. For material updates, We will provide notice via the Platform, email, or other reasonable channels prior to the effective date where required by law.

Continued use of the services after amendments become effective constitutes acceptance of the updated terms, to the extent permitted by law. If you do not agree to the updates, you may discontinue using VOGPLAY services.

21. Governing law and dispute resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia.

In the event of a dispute, you and VOGPLAY agree to first attempt to resolve the matter amicably through good-faith negotiations.

If an amicable resolution cannot be reached, disputes may be submitted to consumer dispute resolution bodies, arbitration/alternative dispute mechanisms upon mutual agreement, or competent courts of law pursuant to applicable regulations. This section does not limit a User's right to access statutory consumer protection forums under applicable law.

22. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision will be adjusted only to the extent necessary to reflect the original intent in compliance with the law.

23. Statutory references

These Terms and Conditions are drafted with consideration to applicable Indonesian laws, including:

• Law No. 8 of 1999 on Consumer Protection;
• Law No. 11 of 2008 on Electronic Information and Transactions, as amended (most recently by Law No. 1 of 2024);
• Government Regulation No. 71 of 2019 on the Provision of Electronic Systems and Transactions;
• Government Regulation No. 80 of 2019 on Trading Through Electronic Systems; and
• other regulations applicable to VOGPLAY services, transactions, and Digital Products.

24. Contact Us

Questions, complaints, or inquiries regarding these Terms and Conditions may be submitted via our Contact Page or through:

PT. Codeweb Kreatif Indonesia
Jl. Linggapura Barat No. 03, RT/RW 001/001, Tonjong, Brebes, Central Java 52271
Email: [email protected]
Contact Number: +62 813-9000-7520